Hotel Reservation Policy

Welcome to Hotel La Luna Inn! We're delighted to have you with us and are dedicated to ensuring you enjoy a peaceful, comfortable stay. Please take a moment to review our policies below, which help us maintain a welcoming environment for all guests. By confirming your reservation, you agree to these terms and conditions.

1. Booking and Confirmation

  • Direct Reservations: Reservations can be made directly through our website or by contacting our reception desk by Whatsapp +51 948 123 380.
  • Deposit Options:
    • Standard Rate: This rate allows for flexible reservations without any deposit required. Payment will be collected upon check-in.
    • Non-Refundable Rate: A 50% non-refundable deposit is required at the time of booking to secure the reservation at this discounted rate. This deposit will be charged immediately, and the balance is due at check-in.
  • Third-Party Bookings: For reservations made through third-party platforms (e.g., Booking.com, Expedia), please review their terms, as additional conditions may apply.

2. Check-In and Check-Out

  • Check-In: Available from 3:00 PM. Early check-in requests are subject to availability and may incur additional charges.
  • Check-Out: By 12:00 PM. Late check-out requests may be accommodated if available, with additional fees.
  • A valid photo ID and a credit card are required upon check-in.

3. Visitor Policy

  • Visitor Hours: For the comfort and security of all our guests, visitors are permitted between 6:00 and 20:00 only. No visitors are allowed in guest rooms outside of these hours.
  • Disturbance Policy: We reserve the right to cancel reservations without refund if a guest causes excessive noise or disruption to others. Please be considerate of other guests’ comfort and peace.

4. Cancellation and Refund Policy

  • Standard and Discounted Rate Cancellations: Cancellations made with at least 24 hours’ notice prior to the arrival date will incur no penalty. If cancellation is made within 24 hours of the arrival date, a charge equivalent to one night’s stay applies.
  • No-Show Policy: Failure to check in on the scheduled arrival date without prior notification will be treated as a no-show, and a charge equivalent to one night’s stay will apply.
  • For third-party bookings, please refer to the platform’s cancellation policy.

5. No-Show Policy

  • A no-show will result in a charge of one night’s stay, if we are not notified of a change in travel plans by your scheduled arrival date.

6. Children and Extra Bed Policy

  • Children: Children under 5 years old can stay free when using existing bedding.
  • Extra Beds: Available upon request, subject to availability, with additional charges.

7. Payment Policy

  • Accepted Payment Methods: We accept credit cards, debit cards, cash. Payment may be required at check-in or check-out.
  • Taxes and Fees: All rates include applicable taxes and service charges unless stated otherwise.

8. Additional Amenities

  • Parking: Paid parking is available for guests; please inquire at check-in.
  • Airport Transfer: Private airport transfers can be arranged for an additional charge. Please contact us in advance to schedule this service.

9. Pet Policy

  • Pets are not allowed.

10. Damage and Loss

  • Guests are responsible for any damage to hotel property during their stay. Charges may apply for repair or replacement costs as necessary.

11. COVID-19 Guidelines

  • We follow local health and safety guidelines to protect the wellbeing of our guests and staff. Please adhere to posted signs and any instructions provided by our team.

Thank you for choosing Hotel La Luna Inn! We look forward to welcoming you and ensuring a memorable stay.


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